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Customer service culture in the organization is a journey. Building service mindset awareness usually is taken as the first step to being the journey.

Nevertheless, building service mindset solely will not be adequate to create a supreme service culture. This requires a bigger picture we called, ACADEMY. The mindset has to be transformed into skills and behavior so that the culture can be felt, seen, experienced by the customer as well as by all people in the organization.

Learning Resources will equip all participants a set of simple – but extremely powerful - techniques that will dramatically change the way customer and colleagues react to them and eventually may foster the service culture in the organization.


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